FAQs
Fequently Asked Questions
Are you insured?
Yes - We are fully insured so you can have peace of mind, including coverage for pet-care incidents and in-home protection while you’re away.
How long have you been in business?
Fetch a Friend started in 2019, with one pet lover providing services to her friends and neighbors. Now we are a thriving locally-owned small business with two owners and five employees.
What services do you offer?
We provide in-home pet sitting and dog walking in The Woodlands, TX.
Services include:
Drop-in visits
Daily dog walks
Vacation pet sitting
Puppy care
Senior dog care
Medication administration
Exotic Animal Care
We care for your pets in the comfort of their own home — where they’re happiest!
Do you administer medications?
Yes! We administer medications, including pills, liquid medications, and most topical treatments. We also have experience caring for senior dogs and pets with special needs.
If your pet has specific medical requirements, we’ll review everything during the meet-and-greet.
Do you care for puppies?
Absolutely! Puppies need extra attention, potty breaks, and structure — and we’re here for it. We can help reinforce routines, provide playtime, and make sure your little one feels safe and loved. Extra fees apply.
How do you handle home access?
We discuss home entry during your meet-and-greet and use a secure method that works best for you (lockbox, keypad, etc.). Your home’s safety and privacy are extremely important to us.
What happens in case of an emergency?
In the rare event of an emergency, we will contact you immediately and reach out to your veterinarian or emergency contact if needed. Your pet’s safety is always our top priority.
Will my pet always have the same sitter?
We strive to maintain consistency so your pet sees familiar faces. We’ll always communicate clearly about who will be caring for your pet.
Do you walk dogs in extreme weather?
Your dog’s safety comes first. During extreme heat, storms, or unsafe conditions, we adjust walks as needed — shortening outdoor time and focusing on enrichment and potty breaks instead.
How do I book services?
We use Time To Pet to make scheduling, communication, and payments simple and convenient.
New Clients
Start by creating an account in our client portal. From there, you can submit your pet’s information and request a complimentary Meet & Greet so we can get to know you and your pets before services begin.
Existing Clients
Simply log into your client portal anytime to request services, update pet care instructions, message your sitter, and manage payments.
What Happens After I Submit a Request?
Once your request is received, we’ll review the details and confirm your booking. You’ll receive a notification through the client portal once your visit has been approved.
Will I Receive Updates?
Yes! After each visit, you’ll receive a detailed report card with notes and photos/videos so you can see how your pet is doing while you’re away.
How can I contact you?
You can call/text us 832.729.1330, email us at fetchafriendtx@gmail.com, or use our Contact form