TERMS OF SERVICE

Last updated: [Month, Year]

Welcome to [Your Business Name].
By accessing or purchasing from our website ([your website URL]), you agree to the following Terms of Service.
Please read them carefully before using our site.

1. OVERVIEW

These Terms of Service (“Terms”) apply to all users of this site, including browsers, customers, and contributors.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including additional terms and policies referenced here.

If you do not agree with any part of these Terms, please do not use our website or services.

2. ONLINE STORE TERMS

By using our website, you confirm that you are at least 18 years old (or have parental consent) and are legally capable of entering into binding contracts.

You agree not to use our products for any unlawful or unauthorised purpose, or violate any laws in your jurisdiction.

3. PRODUCTS & AVAILABILITY

We take great care to display our products accurately. However, slight variations in colour, texture, or size may occur due to screen settings or natural material differences.

All items are subject to availability. We reserve the right to discontinue or update products at any time without notice.

4. PRICING & PAYMENTS

All prices are listed in GBP (£) and include applicable taxes where required.

We reserve the right to change prices at any time.
Payment must be received in full before your order is shipped.

We accept major credit/debit cards and secure online payment methods (e.g., PayPal, Stripe, or Etsy Payments).

5. SHIPPING & DELIVERY

Orders are typically processed within 1–3 business days. Delivery times vary based on your location and chosen shipping method.

Once your order is dispatched, you’ll receive tracking details via email.
We are not responsible for delays caused by postal services, customs, or incorrect delivery information.

International customers are responsible for any customs duties or import taxes that may apply.

6. RETURNS & EXCHANGES

We want you and your dog to love your purchase.
If you are not completely satisfied, we accept returns for unused, unwashed items in original packaging within 14 days of delivery.

To initiate a return, please contact us at [your email address] with your order number.

Refunds are processed once the item is received and inspected.
Please note:

  • Sale items are final sale and non-refundable.

  • Customers are responsible for return postage unless the item is faulty or incorrect.

7. PRODUCT CARE & SAFETY

Our products are designed with your dog’s comfort and safety in mind. However, please always supervise pets while using any toys, treats, or accessories.

[Your Business Name] is not liable for any misuse of products or injuries caused by unsupervised use.

8. INTELLECTUAL PROPERTY

All content on this website — including images, text, logos, and designs — is the property of [Your Business Name] and may not be copied, distributed, or reproduced without written permission.

9. PERSONAL INFORMATION

Your submission of personal data through the store is governed by our Privacy Policy.
By using our site, you agree to the collection and use of information as outlined there.

10. THIRD-PARTY SERVICES

We may provide access to third-party tools or links (e.g., payment processors, couriers). We are not responsible for their actions or content.
Please review their own terms and privacy policies before using their services.

11. ERRORS & OMISSIONS

Occasionally, information on our website may contain typographical errors or inaccuracies (such as pricing or availability).
We reserve the right to correct any errors and to cancel or update orders affected by them.

12. TERMINATION

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorised use, or violation of these Terms.

13. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
Any disputes shall be handled through UK small claims or relevant local court systems.

14. CONTACT INFORMATION

Questions about the Terms of Service?
We’d love to help.

[Your Business Name]
Email: [your email address]
Business Address: [Your registered business address or “Based in the UK”]